Multiple Offices and Work-Life Balance w/Ryan Sargent
Today on the show we have Ryan Sargent, a personal injury lawyer managing multiple offices across San Diego California and the surrounding areas.
We’ll talk about what it was like going solo in the middle of the Great Recession, the advantages and disadvantages of multiple offices, how he uses Filevine to manage cases across multiple locations, and how he maintains a healthy work-life balance.
Ryan’s Website: https://sargentlawfirm.com/
Hacking’s Hack: I’ve been messing around with the reminders app on my iPhone and figured out you can set reminders based on location, so you can remind yourself to do something when you’re at a specific place.
Tyson’s Tip: I found a site called Dubb, its fantastic. It lets you send videos via emails to clients. It’s much better than BombBomb.
Ryan’s Tip: I have two: (1) Turn off all notifications on your cell phone, except for you family and essential people. (2) If you’re on instagram, follow @tylermcbroom and he has a wealth of tax tips that will save you a ton of money.
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Transcript: Multiple Offices and Work-Life Balance w/ Ryan Sargent
Ryan Sargent
In California, we have a lot of State Farm offices in every city state farm selling insurance, but there’s maybe two in each city. And so I kind of see a hole in the market where people are going back to local businesses, as opposed to just going on the web and they want someone local. And so that’s what we’re trying to replicate again.
Unknown Speaker
Run your law firm the right way. This is the maximum lawyer podcast, podcast, your hosts, Jim hacking and Tyson metrics. Let’s partner up and maximize your firm. Welcome to the show.
Jim Hacking
Welcome back to the maximum lawyer Podcast. I’m Jim hacking.
Tyson Mutrux
And tight matrix was at Jimmy
Jim Hacking
Eisen. It feels like we haven’t recorded in a while and we haven’t really talked. I know, we’ve been chit chatting about the conference. But we haven’t had one of our calls in a while.
Tyson Mutrux
Yeah, it’s been at least two weeks. I think it’s been two weeks. It hasn’t been three quite, but it’s been two. I know, we’ve been texting a lot. We emails, texts a lot. We message on Facebook a lot. But we have not physically there actually spoken for at least a week. So it’s kind of weird.
Jim Hacking
Well, I’m excited about our guest today. It’s one of our longtime listeners. It’s Ryan Sargent from California. Ryan, welcome to the show.
Ryan Sargent
Thanks for having me, guys. I’m excited to be here.
Tyson Mutrux
So I met Ryan, because he knows Ryan McCain, I think that’s how we’ve met Ryan. Because Ryan Sargent is a byline power user. But he’s also just a really, really great business owner. So you have a lot to offer. So I’m really excited to get you on Ryan. But tell us a little bit about your story. And sort of how you got to where you are now? Yeah, that’s a
Ryan Sargent
good question. I know, that’s how we always start off the podcast. So I got to make some notes this morning before I hopped on the call. So I’ve put the bars that I passed on my license in 2008. And at the time, I just gotten married, and I just wanted a job close to my house, I just would go on, no prospects, the economy is pretty bad. So I would literally go on the internet and research firms and probably pick out five to 10 firms and then kind of crazy, but I would just get a stack of resumes and just show up at the law firm and ask to speak to whoever was in charge, and got turned away probably 95% of the time. And so after about four weeks of doing that, I ended up getting hired on the spot with the personal injury firm in town, and worked there for about two years, doing mostly litigation on personal injury cases, and just wasn’t happy there. You know, I always kind of knew in the back of my head, I was going to start my own shop. And so got a little bit of experience, saved up some money and then jumped out on my own in 2010 was out really a plan and just kind of knew it would work but didn’t know how to didn’t really know what I was doing. So I was a sole practitioner from 2010 to around 2015. You know, when I started out, I had, I think two cases that were I took with me that were friends of mine, and didn’t have a website. And I just assumed that, you know, all the doctors, we’d worked with it. That knew me were going to start sending me cases, but that didn’t really work out. And so, you know, after the first year, I think I had maybe 14 cases which, you know, if you do personal injury cases, that’s not a lot. And so then I, you know, I had time. And so I started I got a website built and then really just with my spare time started figuring out how to do SEO on my own. And I would spend probably three quarters of my time learning SEO and just kind of bootstrapping that on my own. And that started clicking a little bit. And then I think the second year, you know, I had a little bit of a bigger caseload, but not much, you know, maybe 40 cases. And then there’s a big firm down in San Diego, a great guys, law firm is Sen Bomberger, and so I just called them just to pick their brain to see if, you know, they’re successful and have a great reputation in the San Diego legal community and just in California, they’re great lawyers, and they started referring to cases and so I was getting all the overflow from them. And then that kind of, you know, it’s in line with the cases from the internet. I started getting started kind of getting a little more cases, but and then in 2000, and about 2015 You know, I’ve kind of just had the idea that I would get a big case and you know, get a million dollar settlement and that was that was kind of my plan, you know, just keep keep chugging along, and then you’re gonna get a big case here and a big case there. And that wasn’t happening. You know, I wasn’t getting really large cases that I thought and so I realized I need To do something different. And I met Ken Hardison who owns a company called filma, which is personal injury lawyers, Management and Marketing Association, and I joined that. And I went to their, they have a big annual summit, I went there, and I randomly sat down to actually one of my best friends. Now, his name’s Matt dude. And he’s a personal injury lawyer in Seattle. And he eventually talked me into joining the mastermind. And around that time, I made a big shift from, I’m going to be a sole practitioner to I get to grow, grow my firm. And so as I started, you know, really focusing on the analytics. And the big thing was, a lot of the people in Selma and mastermind is just knowing your numbers, you know, your key performance indicators in terms of intake and case metrics and stuff like that. And so, you know, from there, I just kind of organically grew it to where I’m at now. And, you know, it’s not perfect, but things are kind of moving along in a, in a good direction that I’m happy with. So we, we have five Associates, and a handful of staff that kind of vary, depending on turnover. And we’re busy, which is I’m happy.
Jim Hacking
All right, Ryan. Well, that was quite a tale, and I enjoyed hearing your journey, I want to jump back to the hustle, I love the hustle of knocking on doors looking for a job. And I think that even even now, some of our newer attorneys don’t know how hard it was back then. How the market was so bad, no one was hiring, everything was said. And talk a little bit about that. And then talk about those weeks leading up to your decision to go out on your own after your, your little stint with the firm.
Tyson Mutrux
Yeah, I mean, that’s, that’s
Ryan Sargent
that kind of mindset of just getting told no, over and over is, is, it’s good, you know, it’s good to get that experience. I was really grateful for the first position I had, I got a lot of good experience in those first few years. And then I just wasn’t happy personally. And so I mean, I was making decent money. I took that first year after I left, I think I made 40 grand on as a solo. And the year before I’d made like 240. So it was a pretty big drop down in in a pay cut. But I really had no plan. I didn’t know what I was doing. There wasn’t a maximum lawyer podcast there, the information that’s readily available on the web now was not there. And so there really wasn’t a roadmap for me until I really joined. Tillman. And you know, but that was five years later. So, you know, it was a good, good start. And if I can obviously go back in time, I would do things a lot differently. You know, but there’s a lot of you just gotta hustle. You know, I think one of the things as you’ve instilled the fear that, you know, maybe the phone stops ringing tomorrow. And so that’s what keeps me moving. I always want to keep the phone ringing, because that’s what keeps the lights on, in my opinion.
Tyson Mutrux
So Ryan, you have multiple offices, which is pretty impressive. From where you started. Tell us a little bit about how you got to us sitting in an office by yourself to having several offices.
Ryan Sargent
Yeah, so when I first started out, I had a cell phone and a laptop, and I worked out of my condo, a newborn baby, which was great, you know, I wouldn’t change it for the world, I got to spend a lot of time with my daughter, who’s now eight, you know, when she was brand new. I’m very grateful for that time. But I first rented a Regis office and would meet with clients there. And then eventually, you know, everyone kept telling me keep your overhead as low as possible. You know, that was the advice I was getting from all these other lawyers. And so I finally, eventually, I rented like a shared space for 500 bucks a month. And, you know, as we, I started realizing that when I could afford it, I needed my own office. And so we reopened when I finally leased the space and eventually filled it up with people. And then the plan was just to try to
Tyson Mutrux
reach out
Ryan Sargent
geographically. And so I rented a couple virtual offices. And they, they started my, my phone started ringing there, you know, because we were doing stuff on the web. And for a while, I was going to just keep everyone in one place and just use those as virtual offices. But as Google, Google has changed their rules, so eventually, we just started spreading them out. And so even my mindset with that is shifted a little bit in the last couple of months with with what I want to do with that, but yes, it’s a challenge being in different places. I know a lot of guys that have multiple locations. It’s hard to be everywhere at once and so, but you know, there’s the offices that we have are spread out and so that time on the road going back and forth it just sign up case, you know, if you spent two and a half hours in the car, it’s wasted time. So that’s, that was kind of part of the thought to have people in the actual office as opposed to just having a team in one place, and then driving out there to meet with clients.
Jim Hacking
Talk to us how that works. How do you how do you? How many people do you have at each office? What’s the setup at each office? And
Tyson Mutrux
how do you manage it? Yeah, so we use
Ryan Sargent
File vine, for our case management software, everything we use is in the cloud. And so communication wise, it’s,
Tyson Mutrux
it’s pretty easy.
Jim Hacking
And so the the
Tyson Mutrux
basically, the,
Ryan Sargent
the game plan that I have in terms of as we grow is to have two attorneys in one office with a legal assistant. And then and that’s going to be I’m breaking it into more like branches, almost like in California, we have a lot of State Farm offices in every city and state farm selling insurance, but there’s maybe two in each city. And so I kind of see a hole in the market where people are going back to local businesses, as opposed to just going on the web, and they want someone local. And so that’s what we’re trying to replicate, I guess. But in terms of managing the people, I mean, just using our case management software, and we have a handful of reports that allows me to see the forest and the trees to make sure cases are moving along. And so that’s really how I manage every everyone is through the reporting and file line and they integrate with a software called Domo that has dashboards and so it’s really just using the reports. You know, I can be anywhere and see what’s going on at all times. So
Tyson Mutrux
Ryan, I I was convinced to use File vine after I Shaw, you how you would set yours up. And I think it’s pretty freakin awesome. But why do you think though that that, but why file binder is the right tool for you, when it comes to running multiple offices, I mean, need to be a little bit more specific, like how does it make your life easier?
Ryan Sargent
Yeah, so I’ve tried a handful of different case management software’s a being in the cloud, I know most case management software’s in the cloud. So that’s kind of an afterthought now, but, you know, when I started out with five, one, it was one of the very few personal injury specific software’s that was in the cloud. So as we’ve grown and file lines grown, as well, there’s a, there’s a handful of reports that I use to be able to manage everyone. So for example, we have a client contact report. And so every time we speak with the client, or the client sends an email or a text message into our system, whoever does that puts a little note in what we call the client contact that, and it tracks that date. And then there’s a report that you run that has the latest date, a client was contacted. And so I have a rule on the firm every client every 30 days. And so we just found that report, you know, it’s, it’s April 1, and the latest date on that report is, you know, February. That’s been too long. And so we can really go through and find the outliers on the report and make sure that gets done. And so that’s, that’s just a small example of one of the reports that I use, that’s really important, because communication is obviously one of the keys to our cases. And so that’s, that’s a, that’s a basic report that we use, but it’s one of the most important ones. So that’s an example of one of the tools that we use within file line. You know, with files, one, one thing I liked, when I first signed up with it, is the text messaging with clients back and forth, and it keeps it all organized. I’m an idea guy, it’s funny, I was chatting with my wife a couple of weeks ago, and she was like, you know, you’re kind of like an artist where you have all these ideas, and you want to get stuff done, but I’m a terrible executor. And so I’ve had to force myself to be very organized on the cases, especially as we’ve grown, you know, I gotta keep everyone organized so I can make sure that things are getting done, you know, with how we
Tyson Mutrux
have it set up, I
Jim Hacking
totally get that I often feel that I’m an idea guy and I need an implementer that’s one of the great things about having my wife join our firm, and she’s very much an implementer. We’re talking with Ryan Sargent. He’s a personal injury lawyer out in California with multiple offices. Ryan, tell us, how do you do workflow does. Does the team send work back and forth between the offices is each office independent? And then sort of how do you structure things? Salary wise with your associates?
Ryan Sargent
Yeah, so to answer the first question,
Ryan Sargent
I’ve actually completely changed our workflow in the last month. We had a lot of we break the case into phases. First one I would highly recommend that to regardless of which practice area you use, and so we break our case into No specific phases. And so with each phase, there’s automated tasks that come with that base. So for example, in new client setup, which is one of our first, once we sign a case, it goes to the new clients that are based. And so we used to have maybe 15 tasks that will automatically appear in our feed that needed to get done, I’ve actually gone back and switched it to where we now have the new case setup tab with those tasks, and dates for them to get completed and who completes them, and the documents get saved there. And so now, the tasks associated with that phase is just complete new key Setup tab. And there’s a little more accountability, and it makes it easier when people are working. And I think it’s easier for everyone in the office to see one tab that has all that that’s been done on that phase in one section, as opposed to having 15 tasks that need to get checked off. Because our feeds were getting just filled up with too many tasks. So I’ve actually gone back and changed it a little bit recently. But I just tried to keep it simple. And so we don’t separate kind of to your second question. We don’t separate the cases by office location, they just get assigned, based on case volume with each associate. So I have a specific number. So for pre litigation, I want to keep them between 80 and 90 cases. litigations a little different. And that number kind of fluctuates. Because the complexity of cases and so every once in a while that that litigation, number of cases on the litigation attorneys is a little different, that can change, but we just monitor who has how many cases. And it really doesn’t matter which office location they’re at, because, frankly, the clients rarely come into the office. And so we have it all, it really doesn’t matter where the person working is that, you know. So that’s kind of how we we divvy up the work, I guess, is more based on metrics of volume of cases versus location.
Jim Hacking
I was wondering about that. Because my goal, as you know, is to have an office out with you in San Diego. And my thought was, well, how am I going to get the work to go back and forth between St. Louis and San Diego? I’m thinking like a smaller office in California. And then having the bulk of the work down here. I’m sure it was the cloud and everything that a lot of that sort of easy.
Ryan Sargent
Yeah, with file line is so easy. I mean, you can really see all the work in one place. It doesn’t matter where the work gets done. We’re all paperless. And so regardless of where the mail comes in, if it gets scanned in right away, you can see it wherever you’re at. Right now,
Tyson Mutrux
I want to stay with this theme for a second. Do you use virtual assistants? And then another question with that? If you do or if you don’t, doesn’t really matter. What other tools do you help? What other tool do you use that help you manage the multiple offices
Ryan Sargent
so we don’t use virtual assistants we I’ve been looking into it talk to a Sandy’s and a little bit, I know you guys have a lot of friends that do use them efficiently. You know, I really like having people in the office that are their clients want to come in, they can meet them, also, like employing people in my local communities. So we don’t use the virtual assistants. But the tools that we use it to keep it all kind of centralized is a our phone system is a VoIP system, we use Ring Central, so we order a desktop phone and it’s plugged into an Ethernet cord. So it doesn’t matter where the phone is, as long as it’s plugged in, everyone can dial into another staff extension and just buzzes them right there. We use Google for the Google business suite for email. And that integrates with file line. And then we also use Rainbird is our call center. And so I have it set up. So if you call the office, and there’s some glitches here and there, but if you call the office, we have a phone tree. So extension one is for potential new client. All the other calls are extension two, if you don’t hit anything, it’ll, it’ll bring anyways and so on the potential clients, those go to the call center, they basically triage that and then do a warm transfer back to the office so they can speak with an attorney. And then we get a that that phone call, we get text messages and also emails with the transcript of that initial intake. And then that also, we just transitioned to using Lead dockets to manage our leads as well and so that phone call will automatically get pulled in the lead docket. And, and so that’s kind of the breakdown of the software that we’re using and the flow. You know, when I was a sole practitioner, one of the most difficult parts is, you know, when you get a potential new client, you got to take that call. And as we got busier, and I had no staff that was just killing me, I had a separate line. And, you know, I can’t even count how many times I’ve eaten dinner with my family and I, that phone would ring and I gotta go take a new new potential client call. And so when I switched to the call center, and it’s voluntary, it really freed up a lot of my time to be able to work on the cases that I had, and also work on the business. And so I really liked using the call center to to triage we also have it set up. So if we don’t pick up a phone call in the office during the day, that after a handful of rings, it will automatically click over to the call center. And so whoever is calling is always going to speak with someone so we don’t have any voicemails so it frees up having to monitor voicemail as well.
Jim Hacking
Ryan, what do you enjoy spending your time doing at firm? Are you a guy that likes to work on cases to think of ways to grow? The firm demands the firm? Where Where do you fall on that entrepreneurial spectrum.
Ryan Sargent
So I’m on the far side where I’ve been in transition for about a year and a half to just managing the firm. And not doing any cases, I have a handful of cases assigned to me now. But my ideal position would just be doing marketing and some management, I hired a managing attorney. And so she’s going to, she’s been helping me doing a lot of the management side of, of the legal work. But my my long term goal is to just be on the marketing and management side and doing no legal case work. But I also still enjoy speaking with the clients as well. So it’s a little bit of a balance there. I’m a people person. So I really enjoy. That’s what I really like about personal injury is getting to know our clients and people that live around us. So it’s a it’s a balance, but I’m on that far spectrum, where if I never had to do any more actual legal work, I’d be okay with that.
Tyson Mutrux
So I haven’t asked this question while Ryan, but since you are who you are, and you are a avid listener of the podcast, I want to ask it to you, what is the thing that you struggle with the most? Yeah, I
Ryan Sargent
actually figured you’re gonna ask me that. So I thought about it. This morning, when I was at the gym, I think just the ones there’s two things. One is more. I’m a terrible xe executioner. And so I have a lot of ideas. But I’m terrible at getting them executed and implemented. And so that’s been part of my Achilles heel in terms of that’s my personality, you know, is getting completing those ideas that I have and getting them implemented far and wide. And, and that’s why I’ve hired a managing attorney, she’s the complete opposite, she gets stuff done. And so it’s gonna really help executing on a lot of those things. I get excited about, you know, there’s so many new ideas. And so part of that transition to being more of a manager than an operational technician, within the firm is, I stopped going to all conferences, all 2018 and even 2019, I’m not going to go to any I’m speaking at a file line conference, but you just get bombarded with so many things that you could do. And that takes away from the time that you could be finishing the stuff you already have in front of you. And then I think the second thing in terms of my business growing is I’ve always struggled with knowing when to hire in terms of the business growth. And we’re going through this right now. So we’re going to we’re hiring more people than we need to try to get ahead of it. So that’s that’s really been a difficult part for me to figure out. When do we hire within the business growth, it’s a difficult thing to figure out and it kind of can change. So that those those two things, I would say have been two things that I’ve struggled the most with professionally.
Jim Hacking
feel like you’ve been following me around for a couple days and answering that question for me. Those are I think that it’s easy to beat ourselves up to or not being able to implement all our ideas. But I think that if you really sit back and look at what you have accomplished to build a firm, with four offices, and all cloud based, and that’s actually operating well. I think you should really take a second and pat yourself on the back. And I also think hiring people ahead of time is really the way to go. You know Tyson and I had Ali Bilson on a couple of weeks ago, and I told him several times and I’ve told people that I’m haunted by one of the things that he said and that was was that our capabilities do not always match our opportunities. And that really has stuck with me because I think that perhaps the greatest inhibitor of all of our growth is not growing fast enough. I know that sounds strange. But what I mean is that sometimes I think we’re limiting ourselves by not looking at the opportunities themselves and figuring out who can help us fulfill those things instead of trying to get it all done with what we have.
Ryan Sargent
Yeah, I think it’s very wise, I mean, that you put it, you said it very well. It’s, it’s, you get in your own way, quite a bit. I think. Ryan, what
Tyson Mutrux
do you think it let’s say, you go back to your 2008 self? I think that’s when you said you started your firm, I think, and what advice, if you could go back would you give yourself I think if I could go back, the advice that
Ryan Sargent
I would give myself, I think I would have been really found a system. And that’s been a big theme for a lot of the maximum lawyers out there is really having a system and staying very organized with intake and case flow. And then also
Tyson Mutrux
focusing more on
Ryan Sargent
the current clients that you have, because that would that really seem rolls over time, if you just do a really good job
Ryan Sargent
with the customer service side,
Ryan Sargent
you’re gonna get a lot of referrals over time. And so part of that is resources, though, you know, so you need to kind of goes back to when to hire, you know, you need to make sure you have enough resources to keep that,
Tyson Mutrux
that customer service level, high.
Ryan Sargent
It’s a difficult task, but I think I would be buying the software, and really focus on the existing clients, and that customer service side of it. And I don’t just mean, just calling the clients, like we always communicated with the clients, but I really mean, focusing on the workflow and the extra contacts with clients and what sets us apart with it, that extra stuff. And I think, more importantly, when I, if I could go back in time, it really doesn’t have anything to do with the case work itself and software and stuff, but just really, and even in the last year, I’ve been in a big transition where I’ve been really focused on, you know, being healthy and staying active, because it’s, the practice of law is very stressful. And, you know, it can get ahead of you sometimes and so just really focusing on my help and, you know, being physically and mentally fit, I think is, is very important. And so, you know, having a little bit of a better balance there at certain times. Because running a law firm is extremely stressful, you know, you can as you guys know, you could probably work 24/7 365 days a year and never finish everything and so finding the balance to take care of yourself so you can take care of the people around you I think was something I would
Jim Hacking
I would tell myself, Orion so for my last question is how did you find maximum lawyer?
Ryan Sargent
I think the Haskins brothers who do my SEO told me about and so I jumped on the Facebook group and I love talking about this. I’m also on a slack group with Tyson and I could talk about law firm management and personal injury cases and in marketing stuff all day long. And so it was through the Facebook group that that I got involved in and then even when we when I gotten a Slack channel with with Tyson, which was kind of random because I met Ryan McKean through legal action. That’s how that kind of came together. So it’s a great group. I love that there’s a mix of people starting out or wanting to start out with guys like Jay your lane and you guys had a very successful and run great practices. So, you know, it’s, it’s a great place to be for everyone. I think that, you know, having the support of other attorneys and entrepreneurs that all have similar goals is very helpful because people will will readily share information as everyone knows, though,
Tyson Mutrux
Jimmy, I am in a Slack group with the sauce stems from John Fisher’s mastermind style, we started doing those mini mastermind groups. And so in my group, Jay Ruane Ryan Sargent Ryan McKean, Sandy van Jim Hart, Chris nicolaysen, billeter SEO, William Ed axe when and that’s a pretty damn solid group of people. So I like it’s actually very, very beneficial. So I think there’s a lot of great information going around in that group. So don’t hate don’t apply. We’re booked a capacity but I just wanted to brag about The people that I get to hang out with so All right, so I do want to wrap things up, I want to be respectful of your time Ryan, or I do want to remind everyone to go to the Facebook group, there’s a lot of activity going on every single hour, a lot, a lot of great information being shared. So go there. Also, if you don’t mind, take a couple of minutes, give us a review on iTunes or a future podcast. It definitely helps with love. And then I’ve got one additional request. If you will share it with one person, it would be really awesome, we would appreciate it. And then if you will tell people about the conference. It’s been a couple months, actually six weeks. And so I think by the time this comes out, it’ll be five weeks. It would be great. It’ll shed love, Jimmy, what’s your second week.
Jim Hacking
So I’ve been playing around with my Apple iPhone, and specifically with reminders, trying to do more mindfulness stuff. And by giving myself reminders with my iPhone, I found that helpful. But you can also do reminders not based on a date and time, but you can do it based on location. So if you go to reminders in your iPhone, and I’m sure Android has a comparable feature, you can set reminders that are location based. And this is important for me, as I get older, and I am older than you do that you can remind yourself to do something when you’re at a specific place. So that’s, that’s been helpful for me so far, and I’m going to keep playing around with it.
Tyson Mutrux
Nice. I think it’s funny, you you had to tell us that you are older than us, like we didn’t already know. So I think that that’s kind of maybe you should set yourself a reminder just to let you know that we know that you are older than us. Ryan, what’s your divorce?
Ryan Sargent
Okay, so I’m gonna break the rules here. I have to. One is turn off all notifications on your cell phone. You will be amazed at how much less time you spend on your phone. And for those important people in your life that you need to get those text messages and calls you can allow them to get through. And that puts you in charge of and in control of your text messages emails, it will save you a ton of time they on your iPhone, they the screen time app, and you’ll watch that go down. And so that’s that’s my Tech Tech hat and want my second one is on if you’re on Instagram, follow at Tyler McBroom. And it’s d y l e r n d e r o n and he has a wealth of packets that will save you guys a lot of money. He does some tax advice for me along with my dad. He’s a CPA. And both of them have given me a lot of good tax advice, but he’s got some good stuff for small businesses.
Tyson Mutrux
Right to spell his name one more time.
Ryan Sargent
T YLERMDDRO Is the Gary Vaynerchuk of a tax world.
Tyson Mutrux
I love it. Okay, cool. All right. So my tip of the week is actually I couldn’t actually wait to share this with people. I know people have heard of bom bom I know people tried it out they think it’s great. I was I was looking to get Bom Bom I want to give clients more updates was like video updates. And we had our firm meeting two weeks ago and our theme for the next 12 weeks is prioritize communication. So I was trying to think of ways to do that. And I was checking out bom bom I said you know what, let me see what their competitors are. So I went I found one in dub d u BB. And I will tell you it’s amazing. Every person that I’ve shared it with that has used Bom Bom and then try to dub because Doug has a free trial 14 day free trial, they test it out. They’re like, Oh my gosh, this is so much better than bom bom. Better than that. It’s cheaper than bom bom. It is is incredible. And one of the coolest features is when you send a video via email to the client, you can have it as a gift, and so or gif or however the hell you say it. But whenever they open their email, it looks like you’re talking so it makes it more clickable. And they click it and it’s amazing. So you can track it. You can see how much of the video they’ve seen. The reporting is much better than bom bom. It’s great. So check it out. It’s really really good. Ryan, thank you so much for coming on. This has been fun. I’ve always had fun talking to you. You’re you’re you’re a wealth of information. So thank you so much.
