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The Advantages of Hiring Offshore Talent w/ Brett Trembly 427
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In today’s episode, Jim and Tyson chat with, Brett Trembly! They dive into the journey of hiring and culture. If you’re interested in learning more about law firm growth, delegation, and team building, check out this week’s episode.

Brett is the wearer of many talented hats, including lawyer, entrepreneur, author, and delegation expert. His recognitions include the published author of the book called the Danger Zones and is part of the Inc. 5000 (x 2) club. He is an adjunct professor of Miami Law and owner of the Trembly Law Firm, where he oversees a 30+ employee team, including 11 attorneys. Brett is also the co-founder of Get Staffed Up, where he oversees a 100+ employee team.

5:10 the mock trial team

9:14 the right hire, they make you money

12:08 try to track your time

16:04 the hiring pros

20:00 double revenue

24:01 helping really amazing people

28:05 we’re on the map

Jim’s Hack: Check out the book called, The Promise That Changes Everything: I Won’t Interrupt You. The lesson is to just listen without feeling the need to jump in and solve whatever someone else is talking about.

Brett’s Tip: Delegate your way to freedom. Find something this week that you know you shouldn’t be doing and have someone else do it.

Tyson’s Tip: Pick one KPI or one number that is the most important to your firm and put it on your wall as a reminder to track it. It will help remind you on a daily basis about what is important.

Watch the podcast here

Join the Guild: www.maxlawguild.com

MaxLawCon tickets are on sale now! Grab your ticket today at www.MaxLawCon2022.com

Jim:                  Welcome back to The Maximum Lawyer Podcast. I’m Jim Hacking.

Tyson:             And I’m Tyson Mutrux. What’s up, Jimmy?

Jim:                  Oh, well, Tyson when I logged in, I saw you doing a little demo of your plane landing on a runway somewhere so that’s sort of exciting.

Tyson:             Yeah. Brett was actually asking about like how do you come in for a landing? It’s kind of cool because like you’ve got to dip the nose down but then, once you get down to actually land the plane, it’s the opposite, you know, you’ve got to pull back on it. And so, it’s– yeah, so I was demonstrating. I had my own little Cessna back there and a little fake runway. That was fun. I like talking about it. It’s fun to talk about it.

Brett:              Complete with the runway.

Tyson:             That’s right.

Jim:                  I was just out in Boulder, Colorado and there must have been an airstrip nearby because there were all these beautiful jets, you would’ve loved ‘em, Tyson, just flying all around and landing all the time.

Tyson:             Yeah, it’s– there were some cool ones out at the at the airport today. More jets at the airport today than normal. Yeah, they are really cool. There is– someone introduced me to Diamond Airplanes yesterday. Just google Diamond Airplanes. They are amazing. They’re gorgeous‑looking airplanes.

Jim:                  Do you want to go ahead and introduce our guest?

Tyson:             Yeah, absolutely because I’m sure that no one wants to hear us talk about on a lawyer podcast about flying so absolutely.

So, our guest today is Brett Trembly. He is the co‑founder of Get Staffed Up and one of the sponsors of MaxLawCon2022 and, also, a sponsor of MaxLawCon2021. And we’ll get into Brett’s background in a moment.

But, Brett, welcome to the show.

Brett:              Thanks, guys. Really appreciate you having me.

Jim:                  Brett, we’d love to hear about your law firm that you have, how it started, and how it grew, and then how you segued into Get Staffed Up.

Brett:              Absolutely.

So, again, thank you guys for having me on.

My favorite thing in law school was the mock trial team. And so, I just knew that that’s– you know, I wanted to be a litigator, if I wanted to practice law, because I think, like a lot of people, I went to law school to– just, I wanted the education and I wanted to continue being a student and kind of delay adulthood. So, I didn’t know if I was going to practice law, but I do come from a family of small business owners and always had the entrepreneurial bug.

But right after law school, I went to work for a small law firm in South Miami. Did that for about three years and just knew that that’s not where I was going to end up, right? Like, this wasn’t what I was meant to do.

But I really liked litigation. I liked helping people in going to court and fighting a good fight. And so, I started my own law firm in 2011. It’s actually 11‑1‑11, not planned that way. It’s not like a wedding, right, where I picked that date out for three years in advance.

And, you know, started as a litigation firm. That’s what I knew. And then, over time, I realized I could help business owners stay out of court and not just wait and hope they get in trouble and then I get to come in and try to save the day.

So, we sort of expanded to business law doing, you know, general counsel work and keeping people, business owners, out of court, if possible, and, if not, then we litigate in court. And it’s been just over 10 years now, so it’s been a lot of fun.

Tyson:             Yeah. And, I mean, you’ve grown it to 11 attorneys. I mean, you’re– it’s a 30‑person law firm. I mean, it’s really interesting. You’ve had the growth with your law firm and you’ve had growth with Get Staffed Up. So, what are some of the principles that you apply to your law firm that you also applied to Get Staffed Up that’s allowed you to grow?

Brett:              Well, listen, my first two and a half years in business were really rough. And I wasn’t growing. And I was– you know, I was like, where’s my next client going to come from? And am I going to be able to pay the mortgage? You know, it was very difficult.

So, when I made my first hire, somebody finally convinced me to hire somebody, I was just terrified of making that first hire because I had this idea in my head that I needed X amount of dollars in my business bank account before I could actually hire someone, like I needed to cover their whole year salary. And that’s just, frankly, not true.

But I think a lot of people are sort of like, “Well, I can’t afford to pay someone.” My argument is you can’t afford to do things yourself because you’re just– you’re going to get paid for what you do. And people use this analogy all the time, but I don’t think it quite sinks into people that, when you are doing anything other than legal work, as an attorney, as a law firm owner, you are going to net like $10 – $15 an hour. And when you look at the statistics of the average solo attorney bills about one hour per day, you just do the math and it’s very accurate. And that was my experience.

Because you don’t realize, you’re working so hard and so much, just on all of the things that a business requires you to do, that you don’t realize you’re only doing, you know, that one hour per day. And sometimes you’re working until 2:00 in the morning, or you’re doing weekends, so it feels like you’re doing more but, as you guys know, we get caught up in the email and everything else. And the actual work that pays the bills, you know, it just– it suffers.

And so, I hired my first person for 30 hours a week. She was a law student, so I hired a law clerk, but I gave her all of the phone answering, the messages, even some writing. You know, I was helping her out as well to learn.

And I doubled my firm in July 2014, like the revenue just doubled. And it seems like, Wow! How did you do that? Well, if you’re doing one hour of work every day, billable, and you do two, that’s double. I mean, it’s just simple math. And it makes so much sense looking back.

And it’s somewhat embarrassing looking back but, at the same time, I think a lot of people have that fear of failure like I did, like I was going to hire someone and then be just so embarrassed not to be able to pay them because that’s what I thought would happen, but it turns out the right hire, they make you money. They don’t cost you money.

And so, at that point, at least I learned the lesson and I just went for it. I started hiring more and more people and working just as hard. And, a year later, I hired my first attorney, terrified to death whether I was going to be able to pay that attorney. And then, two months later, I had to hire another one. And so, just rinse and repeat. And we’ve been growing, you know, ever since.

Jim:                  I literally think that that topic of the first hire is the thing that we talk about the most in Maximum Lawyer. I think that’s the biggest hurdle for people to get over.

Now, I did have an interesting conversation – Brett, I’d love to get your feedback on this, yesterday with one of The Guild members, about– she believes us. She believes all three of us that you need to hire staff. And so, she’s hired staff. She’s hired a paralegal, a legal assistant, and a lawyer. And the interesting thing is she’s used the time of having them on the team to fix her systems which I totally get, but she hasn’t upped her marketing. She hasn’t upped her desired case load. And so, then, she was feeling, “Maybe I needed a contract. Do I need– maybe I made these hires too early.” Can you talk about sort of what your advice would be to her and to other people who’ve made that investment in the hire but then what do you have to do– I think I know what you need to do. But I’d love to hear what you think, what do you need to do, at that point, to keep the flywheel going?

Brett:              Yeah. Well, you mentioned a few things to touch upon there. One is systems don’t matter if you don’t have the incoming business, right? If you’re not doing marketing and networking, then don’t spend your time on systems because you’re building a roller coaster, without anyone waiting in line to get on the roller coaster. And it’s like, you’re going to spend a lot of money doing that because time is money. And that’s not the first thing you should do, at least, in my humble opinion.

I don’t know, this, you know, person that you’re referring to, obviously. So, making three hires, I don’t know what kind of revenue share already had or what kind of business, you know. And, again, depending on if it’s a personal injury firm, and how many cases you have in the queue, and, you know, can you predict you’re going to settle this amount of cases over the next, you know, 12 – 18 months, or if it’s a billable hour firm.

So, every firm is different. But the exercise that I tell people to do and– again, I’m not a coach, right? And I think that just through my experience of doing this for 10 years and being around so many other law firms and different groups, I do bring knowledge and some credibility. But, again, I don’t like go out there and coach people. But when we do get into exercises with clients, or maybe I’m going to speaking gig and I suggest, make a list of everything that you’re doing in a day and– you know, maybe over three days, just everything. Like, I wake up in the morning. I put on my clothes. I brush my teeth. And I’m not exaggerating, just like try to track your time because how we spend it– like we all have the same amount of time in a day. And until you change how you spend your time like you can’t get out of that– like you reap what you sow because of where you put your time.

And so, if– like what I tell people to do is delegate or hire someone for the lowest sort of common denominator, the things that are going to be the quickest and easiest to get off your plate and that are going to cost you the least amount of money. You don’t want to start building huge systems because that takes a lot of thought and a lot of time. You want to just delegate the easier stuff which may require holding on to the legal work yourself for a while. You know, I waited until my law firm was knocking on the door of like 25‑ to 30‑grand every month in revenue. And I had people answering the phones. I had a quasi‑paralegal. And I had a few other staff members.

But before I made that leap to hire the first attorney, you know, I really– and maybe I waited too long, you know, maybe you could grow faster. But that was, you know, my experience of doing the math and crunching numbers of where I thought it was a good idea to invest in somebody who is going to be a much higher salaried employee than somebody that you just want to get in the door to free up your time.

And if you just free up your time, again, do two hours of legal work per day or, you know, to do one extra networking lunch or five extra calls because what you said, Jim, like you have to get in the business. That’s where your focus should be, as the business owner, of, ”I need to get people into my restaurant before I worry about creating a slightly better dish for them to eat.”

Tyson:             Yeah, it’s interesting. Like with PI, it’s really important that you get the business but then you also have to do the work.

So, I think that’s funny how, Jim and I, we look at things the same when it comes to the marketing, but we look at things a little bit differently when it comes to the systems because they are really, really important. And if we don’t have the people in place, once we get those cases in, they don’t move and we don’t get paid. Then, we have another problem because then we can’t pay the employees that we need because we’re not moving the cases. So, it is this problem. It’s a constant thing we’ve got to deal with which brings me to Get Staffed Up.

So, with Get Staffed Up, tell us about how that came about because– I mean, it’s kind of a crazy thing. You’ve got a successful law firm and then you’re like, “Oh, I’m going to start a business.” So, how did that come about?

Brett:              Well– yeah, I mean, that was– I guess, that was sort of my intent. So, my personality profile is I’m a– like, I come in and I like to work really hard and fix things. And then, when I get to a certain point, I kind of– I’m looking for my next opportunity. And so, I spent three intentional years of molding, and creating, and growing the leadership team at my law firm, which is now basically run by a managing partner and some other partners, to be able to step out and have the opportunity to work on another project.

And so, I have a business partner at Get Staffed Up. And we had spent several years in the same mastermind group and the same bar association and really just becoming– I mean, again, maybe like you two, Tyson and Jim. I was going to ask you kind of like how you guys met and where Maximum Lawyer came from.

But we had synergy and we knew we wanted to do something together. And then he found out about offshore staffing because offshore staffing was like, you know, people answer the phones who, like no offense, but for big companies that you can understand or big companies are doing this nasty thing called outsourcing and it’s so terrible. That was like, in mine and I think a lot of people’s understanding what “which we don’t do outsourcing” but that’s kind of what people thought of it as. So, bringing that to the small business sector and, you know, specifically law firms.

He met somebody. And then he went out and found out how to start recruiting in different countries. And I was telling him, ”Look, man. I was at the same time working on something called the Hiring Pro’s because I had gone to the Goldman Sachs 10,000 Small Businesses program. And, through that program, the biggest pain point of– there’s 30 business owners in Miami, from all different sectors, and their biggest pain point was hiring. And I’m thinking to myself like, “I’ve grown an amazing team. I can help people learn how to hire better and learn the right way to do it.” So, I’m sketching out this small business plan and maybe I’m going to tinker with selling some things and doing some– in that case, it would’ve been a little more coaching on hiring.

But then, when this came along like it touched upon my early pain point which I talked to you guys about is I couldn’t make that first hire. And so, helping people with the cost side of that first hire to me was like, “I could help other people who were stuck like I was and who are just terrified of making that investment.”

And so, you know, I went ahead and made his first two sales for Get Staffed Up. I mean, it wasn’t named at that point but I was just talking it up. And he said, “Why don’t we do this business together?” And I said, “I’m in. You know, where do I sign?”

So, we basically cemented the idea in early 2018. And then we did spend sometimes, you know, Tyson, to your point, building the backend, the systems, right, because we had some capital that we could invest and build some systems before, you know, we launched. And we asked a few friends to sign up and they did. And then, we officially launched in early July 2018 and, you know.

Look, fast forward four years, it’s great timing, right? We spent two years convincing the legal world, “Hey, it’s okay to hire people virtually. Trust us. You can do this. Let us teach you how.” And then, the pandemic hits and then it’s like, “Okay. Our number one objection is no longer even an objection anymore.” So, things just really took off from there.

 

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Jim:                  You’re listening to The Maximum Lawyer Podcast. Our guest today is Mr. Brett Trembly. He’s the owner of a self‑managing law firm and he’s also the co‑founder of Get Staffed Up.

Brett, I love to hear from people about the moment that they knew that something was working, the moment they knew that they were on the right track. For me, I remember the first time I got a telephone call from my YouTube channel, I was like, “Holy cow! Somebody could call me after watching one of my videos.” What was the moment or moments when you realized that Get Staffed Up was going to work?

Brett:              Okay. I don’t want this to sound too, sort of, presumptuous. So, my law firm– there was, you know, a year and a half, maybe two years, I didn’t know if it was going to work. And then, you know, once I hired someone and– again, like in one month, we thought [inaudible 00:20:00] like, “Okay. I think this is going to work.”

Get Staffed Up was one of those Aha! moments. It really was. It was like, Wait a minute, you know, like with the right model and the right focus on finding not just warm bodies, not just resumes, but recruiting really talented people, like everyone’s number one pain point is people. It’s employees, for better or for worse, because we can’t make money without them. We can’t provide really good, you know, lives for them without having a really good business.

And early on, we were sitting on my porch and he had hired a few people from the Philippines and he had found a marketing assistant for me from the Philippines. And we were sketching out the business model and saying like, “This is going to be big.” So, you know, it just like– we just– we’re both lawyers, right, we just had the feeling that we’re onto something and it turned out we’re right.

Tyson:             I wonder, at a certain point, because we talked to a lawyer‑owner last week and their ultimate goal is to exit the practice of law at some point. So, I wonder, for you, like are you going to maybe wind down the law firm, or are you going to keep the law firm open and then devote most of your time to Get Staffed Up? How are you going to deal with these two entities? Do you have other business ideas in the future? I’m really curious as to what your plans are.

Brett:              Well, it’s funny because it was actually last year, at MaxLawCon, at one of the breaks, somebody asked me like am I running my law firm? And I said, “No. I’m in the owner’s box.” And, all of a sudden, there was like five people around me, like, ”What’s the owner’s box?” You know, everybody wanted to know, “How do I own a law firm without practicing law?”

So, you know, there’s no need to wind down the law firm which is still growing. It’s still a very successful law firm. It’s just that the credit doesn’t go to me, you know, it goes to the team. And, you know, part of the challenge of stepping out is making sure you have the right team in place because we all know the bigger examples, the horror stories of business hiring the wrong CEO and then, you know, the stock tanks and some people attach their ego to like, “Well, this thing failed without me so, clearly, I’m the great person, right?” Well, really, the right person, you know, who’s, you know, “going to run things the right way” will find the right successor and help build that team and turn it over to someone who’s, hopefully, going to do better than them. And, you know, if I had experience share or people wanting to learn about that process, that is something that, you know, I would be happy to share more on and how I am able to step out of the law firm.

Now, I still do quarterly retreats. I’m still on one meeting per week on Fridays. And I still have my hand in it. And things– you know, there’s good points and bad points in any business. So, anyway, I just wanted to sort of make that point, Tyson.

For me, Get Staffed Up is with our ability to recruit on scale because we all know now there’s ways to find, you know, virtual assistants yourself. And a lot of people, especially in smaller firms, are doing that. It’s kind of like– you know– and I’m an advocate of that. I’m just an advocate of lawyers not doing everything themselves. It’s kind of like I’m projecting. I’m telling myself, back when I was 30 years old, like, man, it’s like I yell at myself all the time, just like, “Get your head out and stop doing everything yourself.”

And so, there’s different ways to get help. There’s domestic. There’s overseas. There’s full time. There’s part‑time. I really push back on part‑time because I think you’re selling yourself short. Not everybody wants to drive, you know, a Mercedes. Some people are happy in their vehicle. And that’s kind of how I look at where you find someone and who you work with.

And some people say, “Look. Time is money. And I like your replacement guarantee. You know, I want you guys to find me somebody great and I’m going with you.” And we, with our ability to recruit at scale, then the recruiting side is really sort of limitless.

And what it can do, Tyson, in the future, in helping really amazing people from Latin American and South Africa find incredible jobs. So, whether that continues to be only in the legal side of things with Get Staffed Up or if we’re partnering with new businesses, you know, we see ourselves as an international recruiting and staffing company. And there’s no plan right now to slow down.

Jim:                  I love your concept of the owner’s box. I love your mission to free lawyers from feeling like they have to do everything. I’d love to hear, Brett, what do you think law firms look like in 2027?

Brett:              The legal field, in my opinion, is very slow to change. So, I don’t think that’s far enough out. I think that younger attorneys starting firms are starting to look a little bit more like we’re starting to catch up a little bit, right? But if someone is, you know, a 60‑year‑old lawyer right now because you can go back to your BNI groups or whatever networking groups and, unfortunately, there are still the older attorneys with the one employee who’s a receptionist, a paralegal, and they just kind of do everything, right? And if that person left, then the firm would be devastated, so they’re compensated, you know– for, you know, I guess, what they’ll accept.

And if that lawyer goes out and his law firm looked the same 10 years ago as it does now. And my business partner and I talk about this, a lot of the law firms that we were networking with 10 years ago in our bar association, they look identical. So, 2027, I don’t see a big change. 2037, you know, that’s enough time with, you know, states are now changing non‑lawyer ownership like Arizona has done. We’ve got AI which is slow to develop but will catch on. I think you’re going to start to see other states and then private equity money come into law firms.

The unfortunate part of that is I think the small law firm will have a harder time competing with the bigger firms because, right now, there seems to be a shift away from the bigger firms and clients understand, I could get the same service out of a 10‑attorney litigation firm than I can at a Greenberg Traurig, you know, and they’re going to charge me five times as much. And that’s not an exaggeration. That’s something we see all the time.

So, I wish I was really good at predicting exactly what they were going to look like and I don’t think I am, Jim, but I just know that the legal field especially is slow to react. You’ve got– you’ve got rules, bar– you know, we have a bar, you know, not— lawyers can’t practice. Like lawyers are very good at creating their own monopoly which is a little bit ironic.

Tyson:             Yeah, I actually don’t think that they’re as good as what doctors are, but we are pretty good at doing it. That’s for sure. But we are getting close to time, so I’m going to start to wrap things up. I think–

Yes. Jim?

Jim:                  Before we wrap, I have to ask one more question of Mr. Reddit, if that’s okay.

Tyson:             Go right ahead.

Jim:                  Season six of our favorite lawyer program Better Call Saul just dropped last week. Now, just for those who don’t know, I started watching Better Call Saul before I watched Breaking Bad, so that’s sort of crazy. Now, I’ve since gone back and watched all of Breaking Bad and I’m now working my way through Better Call Saul again to get ready. I haven’t watched–

Brett:              Okay.

Jim:                  –the new season yet. But I have an understanding that you have a special connection to the Better Call Saul universe and I was wondering if you could tell the audience about that.

Brett:              Oh, man. Now, you got me excited. So, I wish I could say special connection. That is definitely an overstatement. But– look, I– so, I grew up in Albuquerque or just outside of Albuquerque, a little suburb.

So, Breaking Bad for us is like our Eiffel Tower. Like that– like, we– like that’s what we want to be known for. We embrace that universe just completely. It is one of the best shows to ever be on television. But it’s also like, you know– you know, like– kind of like Bugs Bunny, right? Like– like, take a left in Albuquerque. Like, we just get skipped over, you know, in the state. Like, we’re always overshadowed. And so, that’s kind of like– our like, “Look at us, you know. We’re on the map.”

So, I flew back in September to be an extra on Better Call Saul. It was the last season and I knew I would regret it because this has been on my wish list for 10 years. And so, you weren’t supposed to be out of state, so I kind of lied about where I lived because, when you apply to be an extra, you’re supposed to be available in 24 hours’ notice, right? And flying–

Like your scene can get cut. You know, a lot of extras– people don’t realize, you show up and there’s this big group of people and they move you in, and then they start– they kind of have an idea of what they want to do with you and you’re nervous. And then, if they need one lawyer sitting at a table for a scene, they’re going to have three potential extra lawyers. So, you may not even get to even sit there and potentially be in a scene. You may just sit there all day and not be in front of the camera. So, I went back twice. And I kind of learned what to do and volunteer quickly and get myself in there.

And so, there’s a restaurant scene that I’m right by Gus and I’m looking into the camera. So, it depends on what angle they use, because I’m either going to be front and center or, you know, the back of my head. And there’s another scene where I got to sit next to Kim Wexler, when she is doing a final argument. And I was so excited for that one. I imagined, of course, like me doing a screenshot, and there’s Kim, and I’m like in the screen with her. I’m going to print this thing and someday have it signed. Hilarious. With the way the camera angle is, maybe my left hand gets in the scene, like maybe, if I’m lucky. So, anyway, it was a lot of fun.

Now, three episodes of season six have come out. My restaurant scene or courtroom scene, they’re not in yet. So, I’m on pins and needles hoping, obviously, that I make it.

Tyson:             This is awesome. I did not know this, so this is– this is really exciting stuff. I can’t– I haven’t started the new season either. So, I want to re‑watch all the other episodes. So, this is– this is awesome. Nice. Very cool.

Brett:              I think I can see why. I’ve binged season 5 which is an amazing season just like you get ready for season 6, so.

Tyson:             Oh, that’s awesome. So, very cool.

We do need to wrap things up. We’re definitely over time now, so we’re going to wrap things up. I want to remind everyone to join us in the big Facebook group, a lot of great information being shared on a daily basis. If you want a more high‑level conversation, join us in The Guild, maxlawguild.com. Remember to get your tickets, it’s only a couple of months away to the conference, maxlawcon2022.com. And while you’re listening to the rest of this episode, if you don’t mind leaving us a review. If you’ve been listening to this podcast for years now, please leave us a review. It helps spread the love.

All right. Jimmy, what’s your hack of the week?

Jim:                  I am making my way through a book called The Promise That Changes Everything and it’s by a woman named Nancy Kline. And I’ll give you the real quick version of what the promise is. The Promise That Changes Everything, according to Nancy Kline, is that when you’re talking to someone, in your mind, you promise yourself that you’re not going to interrupt them. And that, when you don’t interrupt, there’s an alchemy almost that comes from them processing through their own questions. And if you just listen, and listen, and don’t feel the need to jump in and solve whatever they’re asking about or talking about, just to listen, it really changes the whole dynamics.

So, the book is really good. I started practicing it with my kids. And Noor said, “Something’s different with daddy. Like, what’s wrong?” So, it’s going to be a work in‑progress but I really think it’s powerful, so far, at least.

Tyson:             That’s really cool.

I so badly wanted to interrupt you, just messing with you, but I held up. I really wanted to, so badly, but I’m proud of myself. Pat myself on the back for not doing it. But very cool. I like that. That’s great.

All right, Brett, you know the routine. We always ask our guests to give a tip or a hack of the week. Do you have a tip or hack for us?

Brett:              Oh, man. Delegate your way to freedom. It’s what we live by. It’s like whatever– find something this week that you know you shouldn’t be doing and just have someone else do it, just practice, because delegation sometimes has a dirty connotation. It doesn’t need to. It’s give someone else the opportunity to take on a task for you and watch them be happier and watch you be happier.

Tyson:             I totally agree. And I don’t know why it’s got that negative connotation, but it does. But I completely agree with you.

All right. So, on my wall, right here, I have– people can’t see it. But, on my wall, I’ve got all of our KPIs, the things that we track on a regular basis. And it’s really helpful for me. Like, it’s just a good reminder. I come in, I look at– I mean, I see it on my wall. It’s right there. It’s a good reminder.

My advice to people is to just pick one KPI because I know that a lot of people don’t have any KPIs picked up. But pick out like the whatever the most important number is for you, for your firm. For us, it’s our average fee. That is our one gold number, right? That is the gold number, but we track a bunch of other things, too.

So, pick one number in your firm that’s the most important. Put it on your wall as a reminder to you to constantly track it because it will help remind you, on a daily basis, what’s important. So, I highly recommend doing that.

Brett, thank you so much for coming on. This is one of those episodes I wish we could talk for a couple hours because I have so many other questions, but we’re just limited on time. So, thank you so much for coming on. A lot of great information you shared.

Brett:              Absolutely. I really appreciate you guys having me and looking forward to seeing you in June.

Jim:                  Thanks, Brett.

Tyson:             Yeah. See you in a couple of months. Thanks, Brett.

Brett:              Thanks, guys.

Tyson:             See you, bud.

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